Back-Office Support

Back-Office Support2025-09-18T14:12:09+00:00

Let us handle the admin load.

For carriers who already have in-house dispatchers — or prefer to keep control of booking — we offer standalone back-office support to streamline and professionalize your operation.

We handle carrier packet setup, broker onboarding, insurance submissions, COI requests, factoring compliance, document audits, invoicing, detention/TONU follow-up, and more.

Our back-office team operates quietly and efficiently behind the scenes, ensuring that nothing gets missed and that every load meets the requirements for fast payment and smooth broker relations.

Ideal for:

Carriers who want to focus on growth and driving, not paperwork and phone calls.

Broker & Compliance Setup

  • Carrier packet creation and broker setup

  • Insurance certificate (COI) requests and submissions

  • Negotiation of best rates, accessorials, layovers, etc.

  • Setup with new brokers, including W-9, MC, insurance, etc.

  • Factoring compliance review (e.g., only use approved brokers)

  • Document auditing and formatting (rate confirmation, BOL, POD, receipts)

Ongoing Admin & Support

  • Uploads to factoring portals or internal system

  • Detention and TONU documentation and claims

  • Follow-up on unpaid invoices

  • General broker support (resending docs, adding reference numbers, verifying delivery)

  • Weekly tracking of outstanding paperwork / broker requests

This is execution-focused and covers everything operational. It’s what most carriers expect when they say “I need a dispatcher.”

Back-Office Support Rate

Transparent, fixed-percentage pricing — tailored to your fleet size and support needs.

Pricing Configurator

Equipment Type
Service
Fleet size
% of Gross
—
Add-ons
Additional Fees
Total % of Gross —
Get Service

Our Services

Discover the solutions that keep your fleet moving and growing.

Operate under your brand with our dispatchers fully integrated into your systems, processes, and voice.

White Label Dispatch

We design freight flows and help launch new divisions with dispatcher-consultants embedded in your operations.

Engineered Load Flow

End-to-end dispatching: load search, negotiations, driver support, check calls, paperwork, and invoicing.

Full-Cycle Dispatch Operations

Compliance, documents, invoicing, and broker communication — flawless execution behind the scenes.

Back-Office Support

Operate under your brand with our dispatchers fully integrated into your systems, processes, and voice.

Dispatch Strategy & Advisory

Frequently Asked Questions

Quick answers about our back-office services.

How does Back-Office Support help with cash flow?2025-09-12T11:16:13+00:00

By ensuring every document is accurate and factoring-ready, we reduce payment delays. We also track unpaid invoices and follow up with brokers, so you get paid faster and consistently.

Can I use Back-Office Support if I already have in-house dispatchers?2025-09-12T11:15:39+00:00

Yes. This service is designed for carriers who prefer to keep load booking internal while outsourcing admin tasks like broker setup, factoring compliance, and document management.

Do you handle dispatching as part of Back-Office Support?2025-09-12T11:14:49+00:00

No. Back-Office Support is focused only on paperwork, compliance, invoicing, and broker communication. Dispatching and load booking remain under your control.

Dispatch is not a task —
it’s a business function.

Dispatch is not a task — it’s a business function.

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